Our facility uses a customer service program called the Guardian Angel Program. The goal is to ensure that our patients are cared for in a clean, compassionate, comfortable environment and have a memorable experience while residing with us. The Guardian Angel Program connects a special staff member, other than their normal care givers, with each patient to provide extra attention and support. Each Guardian Angel visits their patients daily and is available to provide assistance with all aspects of the stay, from answering questions about care and services to providing the time for friendly conversation. A note placed in each patient's room identifies their Guardian Angel. Please share any concerns or questions regarding your stay with your Guardian Angel. You can be assured your concerns or questions will receive the appropriate attention.
West Jacksonville Health and Rehabilitation Center offers a wide range of services. Our goal is to provide compassionate care, a memorable experience and to return you to home as soon as possible. Our dedicated team of professionals provide around the clock care through programs and services that include:
The staff at West Jacksonville Health and Rehabilitation Center is available to assist families and hospitals in pursuing all available funding options, including Medicare, Insurance, Medicaid and Private Funding. For more information regarding funding options please visit:
http://www.medicare.gov/Nursing/Payment.asp
http://www.medicare.gov/LongTermCare/Static/Medicare.asp
