1. Compassion

• We smile and say "Hello" to our patients, family members, physicians and co-workers.
• We try to emotionally connect with everyone in our facility.
• We treat our patients as we would treat our own family members.
• We take extra time to reassure and explain our tasks and procedures to our patients.
• We show empathy and patience towards every person we touch and serve.

 2. Integrity

• We are ethical, honest and fair in our relationships and business practices.
• We will comply with all laws, rules and regulations governing our business.
• We keep our promises and follow through on commitments.
• We "do the right thing."

 3. Empowerment with Accountability

• We allow front line staff to satisfy our customers – without asking permission.
• We solve problems on the spot.
• We encourage an atmosphere of inclusion and communication.
• We allow employees freedom to act and expect them to be accountable for their actions.
• We encourage others to speak up – their opinion matters.
• We understand our roles and take responsibility for our actions.

  4. Innovation

• We are always looking for new, better and more efficient ways to do our job.
• We embrace change and welcome new ideas and processes.
• We develop processes and programs that streamline work and leverage our quality.
• We are forward thinking but accept failure and learn from our experiences.
• We think "outside the box" when approaching problems and obstacles.