3.4.2008
To: Matthew Auman - Chief Operating Officer
Encore Healthcare, LLC
Subject: Letter of Accommodation
Sir,
Please allow me a few minutes of your valuable time. I wish to convey to you the outstanding performance of your staff at the Auburndale Oaks facility, where my sister, Harriet A. is now a long term resident.
I am 65 years young and a former manager in varied capacities and a veteran that was drafted to wing headquarters in a B-52H bomber wing. I learned strict protocol because we handled nuclear weapons. Your facility and the humanitarian element is equal, if not more important for the elder care of our loved ones.
Ann Jarvis is my angel! Because of her extreme efforts in good faith to secure residency for my sister Harriet. Ann is the most natural professional lady that I have ever met and her ability to "go the extra mile" is a key asset to her employer.
Flo, her staff assistant too, was cheerful and extremely courteous. Heidi Smith, your new Administrator is very much an extraordinary professional and a joy to work with on my sister's behalf.
Dr. Carlucci is one of the most focused and caring doctors that I have ever known and his immediate action that revealed a dangerous blood clot in my sister's leg - that was a life saving find, that for two months had not been properly diagnosed in another nursing home where Harriet was recuperating in a short term capacity. Harriet's 100 day Medicare provision had expired and her condition had not improved, nor were recommendations given to my nephew (her son).
Alas, all I can do is report to you, the most important member of this company. Sir, it is my firm belief that Ann Jarvis, complicit with the entire administrative staff, did prevent my sister from a severe stroke and/or sudden death from heart failure. Albert, her son and I are believers in prayer and miracles and can recognize that often, routine occurrences can be explained away, but not in our eyes.
Please allow us the honor to thank you and your Auburndale Oaks facility with this heartfelt accolade of praise and may God continue to bless you and your company!
Respectfully yours,
Bill S.
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2.29.08
To the Administrator at Auburndale Oaks:
My mother Juanita T. has been a resident at your facility since November, 2007. She is scheduled for release on 3.1.08. The medical care, physical therapy, nurses, cna's and all other areas of rehabilitation was excellent. The caring attitude and attention from everyone on staff was wonderful. I cannot say enough good things about Auburndale Oaks . Please thank everyone, especially Rene, Mio, Kellene, Lisa, Pam and Debby - who were outstanding.
Sincerely,
Hilda T. (Daughter of Resident)
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To the Staff at Auburndale Oaks,
On behalf of our family, we would like to say thank you for all the love and care we saw you give our mother in her time of need. I visited our mother there and I found all of you to be so very helpful and courteous to me and my mother, Esther Rugh Barrington. She was very blessed to have lived with someone like you for her final days. We are equally blessed to have you all there.
Edna W. (Daughter)
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Dear Auburndale Oaks Staff,
Thank you all for your loving and gentle care and making our father comfortable during his last days on this earth. May God bless each one of you.
The Family of William H.
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To the Staff at Auburndale Oaks.
Thank you so much for the beautiful Memorial Service that you all held for my mom. We would also like to take this opportunity to thank the entire staff for the kindness they extended to mom during her many years at "The Oaks". She was very happy in her "private apartment" and she was always well cared for. I will always be grateful for everyone ther.
Betty S. and all of the Elizabeth F. Family
